Frequently Asked Questions

Have a question? Find answers to common questions about SnapEasy.

Common Questions

Data Handling

When you upload your memories file, we download your photos and videos directly from Snapchat's servers, add the correct date and location information to each file, organize them with clean file names, and package everything into a ZIP for you to download. The entire process is automated. Your files are stored temporarily on encrypted servers and automatically deleted within 48 hours.

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